How to Complain
At EBS, we aim to offer our customers the best possible service. However, there are times when we might not get it right first time or our service falls short of what you expect. If you ever have problems with our service, we would like you to tell us so we can resolve any issues quickly and to your liking.
What to do if things go wrong:
Raise the issue with your local branch manager.
If you have contacted your branch and they have failed to acknowledge or resolve the issue as you would like, you may refer your complaint to the Customer Care Team.
Call us at 1850 654321
Contact us or write to us at:
EBS Customer Care
Our Response to you
Should your complaint require further investigation, we will write to you within 5 business days and give you a contact name. We will give you regular updates until we can provide you with a Final Response Letter. We will include contact details for the Financial Services Ombudsman in this letter. Information is also available on the Financial Services Ombudsman’s website at: www.financialombudsman.ie
You must go through our internal complaints procedure before you contact the Financial Services Ombudsman. The Financial Services Ombudsman will deal independently with a complaint from a personal customer or company with a turnover of less than €3 million.