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EBS Mortgage Payment Protection Insurance review

EBS recently participated in an industry-wide review of sales for Payment Protection Insurance (PPI) policies completed between 1st July 2007 and 30th June 2012. The purpose of the review was to ensure that all sales of PPI were conducted in accordance with rules set out by The Central Bank of Ireland in the Consumer Protection Code 2006.

We have now completed a comprehensive review of all policies in scope for the review. All customers in scope for this review have been sent a letter to advise them of the outcome of this work. Where it was found that the sale of the policy had not been conducted fully in accordance with rules set out by The Central Bank of Ireland in the Consumer Protection Code 2006 customers have been refunded and compensated appropriately.

We want to assure you that this review was thorough and transparent. EBS engaged an independent 3rd party to oversee this review and The Central Bank of Ireland monitored progress on an ongoing basis.

If you have any queries in relation to the review of your PPI policy please see our customer questions and answers document below, or contact our Customer Contact Centre on 1850 654 321 available 9am to 5pm, Monday to Friday. Alternatively, please contact your local EBS office.

EBS will never contact you requesting your account number or policy details. It has come to our attention that a number of phone calls claiming to be relation to PPI are being made to the public. These calls are not being made by EBS nor any associated party.

EBS advises customers never to give out their personal details in response to any such request. If you are unsure as to authenticity of caller or the request, then please contact us directly.

Questions and Answers

Mortgage Payment Protection Insurance Terms and Conditions

Important! Fraud prevention measures. By proceeding further you are deemed to have read and accepted our terms and conditions and privacy policy