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Help with Managing your Mortgage


If you are worried about your finances and want to take greater control of your mortgage then this is the page for you. In this section we have pooled together all of our information to equip you with the information you need to understand and address your situation. Our straightforward guides provide clear information on what to do if you are experiencing financial difficulties and there are useful links to free independent advice plus practical budgeting tools.

If you are worried the first step is talk to us, together we can work through what's happening and look at possible where to improve your circumstances. Or, if you have received a letter or call from us please use it as a starting point to come and talk to us so we can start addressing what's happening.

To contact the Arrears Support Unit (ASU) call 1850 33 00 44

If you have received an SMS from EBS please phone 0818303077

Monday - Thursday 9am - 8pm
Friday 9am - 6pm
Saturday 9am - 1pm

(Please note, You may also receive calls in relation to your mortgage from EBS from the following number - 01 7714415).

Please click here to view a guide on the Mortgage Arrears Information and Advice Service.

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Initiative to support Homeowners in Difficulty             

Free, Independent Third Party Advice available from the Irish Mortgage Holders Organisation for EBS homeowners in difficulty with their mortgage repayments.

The Irish Mortgage Holders Organisation (IMHO) will provide free and independent professional advice if you are having difficulty meeting your mortgage repayments.

The IMHO will provide you with a designated point of contact who will help you complete the Standard Financial Statement which is a key component in managing your situation. This assistance will be provided over the phone, online or in person. The IMHO will then submit on your behalf the relevant information to the EBS arrears support unit in order to reach a sustainable solution. You can contact the IMHO by phone on 1890 623 624 online at www.mortgageholders.ie or talk to us in person.



Mortgage Repayments Help

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Completing the Standard Financial Statement (SFS) - How we can help



Buy to Let Mortgage Holders Support



Help with Budgeting



Making a Payment towards your Mortgage



Independent Advice & Useful Contacts






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