COVID-19
Contact Us


For any query that you may have you can talk to your local office, online at ebs.ie or over the phone on 1850 654 321. Please check our office locator for your local office contact details, opening hours and cashier hours. Our other contact details are below.

Customers may experience a delay in being able to reach one of our advisors over the phone due to the volume of calls being received and number of customers we are currently helping due to COVID-19. We apologise should you experience this. If your query is non-urgent or where you are having difficulty getting through, you can request a call back from your local office here, email us directly at info@mail.ebs.ie or get in touch with us via private message on Facebook. Thank you for your patience and understanding during this time.  

In line with HSE and Government guidelines on social distancing and for the safety of our staff, we have temporarily reduced the number of customer service advisors in our Contact Centre. This will result in a change to our hours of operation to 9am to 5pm Monday to Friday. We appreciate your patience and support during this time.

Area Phone Number Opening Hours
EBS Service Queries 1850 654 321 / +353 1 665 8000 option 1 Monday - Friday 9am - 5pm
EBS Sales Queries 1850 654 321 / +353 1 665 8000 option 2 Monday - Friday 9am - 5pm
EBS Savings & Investments 1850 654 321 / +353 1 665 8000 option 2 Monday - Friday 9am - 5pm
EBS Internet Support 1850 654 321 / +353 1 665 8075 Monday - Friday 9am - 5pm
Summit Queries 1850 203 636 option 2 Monday - Friday 9am - 5pm
Arrears Support Unit 1850 330 044 Monday to Thursday 9am to 8pm/ Friday 9am to 6pm/ Saturday 9am to 1pm
Lost / Stolen Debit Cards 1800 440 040 / +353 1 665 8080* Open 24 Hours
Debit Card Queries 1850 654 328 / 1800 440 040 Monday - Friday 9am - 5pm
EBS Direct Fax 01 8747 416 / +353 1 874 7416
SCA Helpline (Strong Customer Authentication) 0818 300 089 / +353 818 300 089 Monday - Friday 9am - 5pm