EBS Home Insurance – COVID-19 Updates

Customers worried about insurance payments

We know that many of you are worried about being financially impacted by COVID-19. The EBS and Allianz aim is to continue to support you fairly and flexibly through this situation and we encourage you to contact us if you need advice or support.

If you are worried about your insurance payments, please call Allianz on 01-6133909 and they will be happy to assist you (Monday to Friday from 9 am – 5pm (excl. Bank Holidays)).

We appreciate that some of you may be unable to get in touch with Allianz in advance of your renewal. Please be assured that should this happen, Allianz are happy to allow customers up to 28 days after the renewal date to arrange a payment.

Enhanced Home cover

Allianz are also extending the features of the EBS Home Insurance policy to support customers. For customers who have commenced working from home or remotely, enhanced and increased home office equipment cover is now provided automatically under all policies.

Allianz continue to evaluate additional supports for customers throughout this COVID-19 period.

Contacting Allianz

If you need to speak with Allianz during this period their phone lines will be operating Monday to Friday from 9 am – 5pm (excl. Bank Holidays) on 1890 64 22 22.

Customers may experience a delay in being able to reach Allianz due to the volume of calls being received. If your query is non-urgent or where you are having difficulty getting through, you can also reach Allianz via the following email addresses.

  • Renewals & Service: EBS@allianz.ie - For any queries relating to policy servicing, mid-term changes, renewals, card payments, quotations, cancellations, documentation requests or queries on policy cover or additional benefits.
  • Direct Debit/Instalments: p09installmentbilling@allianz.ie - For any Direct Debit payment queries.
  • Claims: propertydamage@allianz.ie – For all claims queries.


Emergency Home Assistance

The Emergency Home Assistance service remains unchanged and is available 24/7 on 1890 779 999.

Important / Regulatory Notice

EBS Home Insurance is brought to you by EBS d.a.c. and is solely underwritten by Allianz p.l.c.


Standard acceptance criteria, terms and conditions apply. A policy document including the full terms and conditions of EBS Home Insurance is available on request. Allianz p.l.c is regulated by the Central Bank of Ireland.