Mortgage Customers

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You can contact us in a number of ways. Fill in the contact form or request a callback, find the relevant EBS phone number, or contact us at your local branch or our social media channels.

Mortgage support during COVID-19

We are here to support our customers during COVID-19.

The deadline to apply for your first COVID-19 Payment Break was 30 September and applications are now closed.

If you are experiencing an income reduction because of COVID-19, we have some options you can consider here

If you are already on a COVID-19 payment break, your options are outlined below. In order to have your second payment break or term extension applied for your January payment, please ensure to submit your request by 17:00 21 December.

If you are in a position to continue or return to making payments it is in your financial best interests to do so as the cost of credit may increase because of the payment break.

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Mortgage support during COVID-19

I haven’t applied for a COVID-19 payment break. What supports are available to me?

I already have a payment break (moratorium/interest only) on my mortgage account and I want to know what to do next

What are my options following my second COVID-19 payment break? (For customers who have had two, three-month payment breaks)

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Covid-19 FAQs