Mortgage Customers

Need to talk to us ?

You can contact us in a number of ways. Fill in the contact form or request a callback, find the relevant EBS phone number, or contact us at your local branch or our social media channels.

Mortgage support during COVID-19

We have both short term and long term solutions for customers who are financially impacted by COVID-19. See below to find out which applies to your situation.

If you’ve been financially impacted by COVID-19 and want to apply for a payment break the closing date for first applications to be received and approved is 30 September (please allow time for processing).

A payment break may result in higher monthly payments over the term of the loan. If you are in a position to continue making payments it is in your financial best interests to do so rather than take a payment break.

Need to talk to us ?

Mortgage support during COVID-19

I want to apply for a COVID-19 related break for the first time

I already have a payment break (moratorium/interest only) on my mortgage account and I want to know what to do next

What are my options following my second COVID-19 payment break? (For customers who have had two, three-month payment breaks)

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Covid-19 FAQs