EBS COVID-19 Updates & FAQ

COVID-19 FAQ

We have some FAQs to help you through uncertain times. These will be updated regularly with the latest information and guidance.

 


Office Updates

With the welfare of our customers and our staff a primary concern, we have implemented the following procedures into our offices around the country.

  • To maintain social distancing we are limiting the number of customers who can come in to our offices at any one time. This may result in some customers having to wait outside for a while. As a reminder, many of our banking services are available online or through our direct service team.
  • We have introduced priority banking hours for our elderly and vulnerable customers from 10:00am to 11:00am each day, Monday to Friday. We ask our other customers to plan their visits outside of these times.
  • Should you feel unwell, with your health and the health of our staff and customers in mind, we ask that you refrain from visiting the office and instead get in touch with us via ebs.ie or over the phone.
  • EBS is implementing amended opening hours across its Network. Offices will open to the public each weekday from 10am – 4pm. This is in order to limit exposure for customers and for staff to the COVID-19 virus by providing sufficient time to have locations more thoroughly cleaned. Our regular opening hours will resume once the situation has returned to normal. 
  • In line with HSE and Government guidelines on social distancing and for the safety of our staff, we have temporarily reduced the number of customer service advisors in our Contact Centre. This will result in a change to our hours of operation to 9am to 5pm Monday to Friday. We appreciate your patience and support during this time.

EBS is currently fully operational. We are taking all measures to ensure minimum disruption to our services as the COVID-19 situation develops. We plan to keep our network open to support customers and are assessing it daily as the situation evolves. Customers have access to daily banking 24/7 with our online banking application which allows them to view transactions, transfer money between accounts and make payments to defined beneficiaries.

Call Centre Updates

Customers may experience a delay in being able to reach one of our advisors over the phone due to the volume of calls being received and number of customers we are currently helping due to COVID-19. We apologise should you experience this. If your query is non-urgent or where you are having difficulty getting through, you can request a call back from your local office here, email us directly at info@mail.ebs.ie or get in touch with us via private message on Facebook. Thank you for your patience and understanding during this time. 

 

We thank you in advance for supporting these initiatives to protect one another.