We are currently experiencing a high volume of calls in relation to Strong Customer Authentication. We apologise if you have had a delay trying to get through to us and we appreciate your patience. To help further support our customers, we are also open on Saturday & Sunday 23rd & 24th November 2019 9am to 5pm, should you wish to phone us then. Contact us on 0818 300 089.


Common questions about SCA

What is SCA & how do I get set up for it?

SCA stands for Strong Customer Authentication and is sometimes referred to as ‘Two Factor Authentication’. Under European legislation Financial Institutions must introduce a new layer of customer authentication for online banking. Click here to find out all you need to know about SCA including how to get set up.

Do I have to use SCA?

Yes. In order to ensure minimal customer disruption, after 14 September customers can still access Your Accounts Online as usual and over the coming weeks we will continue to support EBS customers to transition to the new SCA service.