Common questions about SCA

What is SCA & how do I get set up for it?

SCA stands for Strong Customer Authentication and is sometimes referred to as ‘Two Factor Authentication’. Under European legislation Financial Institutions must introduce a new layer of customer authentication for online banking. Click here to find out all you need to know about SCA including how to get set up.

Do I have to use SCA?

Yes. In order to ensure minimal customer disruption, after 14 September customers can still access Your Accounts Online as usual and over the coming weeks we will continue to support EBS customers to transition to the new SCA service.