Common questions about technical issues

How do I login to the new Online Banking service?
If you’re already a registered user of EBS Your Accounts Online then don’t worry, there’s no need to register again, you can login using your existing Customer ID and PAC.

There is one small change to how you login, you’ll now be asked for the last 4 digits of your telephone number. At EBS we like to keep things simple so you can use any of the three telephone numbers that you have registered with us. If it’s been a while since you registered (or updated your details) and you aren’t sure which telephone numbers you gave us then just give us a buzz on (+353 1) 665 8075 and we’ll be happy to help.

I have a mobile phone and a landline, what telephone number do I use to login? 
Good news, you can use either. To keep things simple you can enter the last 4 digits of any telephone number you have registered with us (you can have up to 3). If it’s been a while since you registered with us and you aren’t sure of the number you provided then just give us a buzz on (+353 1) 665 8075 and we’ll be happy to refresh your memory

I’m having trouble accessing your accounts online, what should I do?

We suggest the following-

Ensure JavaScript is enabled
JavaScript is a programming language that is run by most modern browsers. Online banking requires that JavaScript is enabled in your browser in order to use the site. Check your browser settings to ensure it is enabled.

Ensure ‘cookies’ are enabled
EBS uses cookies to enhance your browsing experience and to create a secure and effective website for our customer. Click here to find out more about the EBS Privacy and Cookies policy. You can check if cookies are enabled in your browser settings.

Check your cache is empty
Internet browsers try to do their part to speed up the loading process for webpages. The first time you visit a site, the browser will save pieces of the site to it’s ‘cache’. When you revisit the webpage the browser can then load the saved files much faster than it can pull fresh files from a server. These files in the cache may cause a conflict and deny you access to the site so if you are having trouble try emptying your cache.

Disable Add Ons.
Add Ons and plugins can sometimes interfere with your browsers functionality causing problems logging in. In some cases these must be disabled in order to login.

What internet browser and display settings are recommended for Online Banking?
EBS Your accounts online is designed to give you the best possible user experience across a range of popular browsers and operating systems. We recommend the latest versions of the following browsers.


Chrome
Firefox
IE
Safari

Other Settings
EBS recommends that your browser is enabled to support:
128 bit encryption
Cookies
Cascading Style Sheets (CSS) 2

Display Settings
EBS recommends that customers view Online Banking with a screen resolution of 1024 x 768, or higher, with 16 bits colour depth.

I clicked on ‘Print’ but the document didn’t open?
This could be due to your Popup Settings. Popups are widely used for internet advertising, whereby a new browser window appears on your screen containing an ad. Web browsers allow you to block popups and this blocker will prevent the document you want to print from opening. When you select ‘print’ some browsers, like Chrome, will display a message in the address bar to tell you that popups are blocked on the this webpage. If you click on the message it will allow you to change your setting for online banking. Alternatively you can change it in your browser settings.

I clicked on ‘Online Banking’ on the EBS website and a blank page appeared in my browser, what should I do? 
EBS Your accounts online is designed to give you the best possible user experience across a range of popular browsers and operating systems. We have tested the site across a multitude of browsers and noted that in some instances (dependant on browser settings) users of Internet Explorer 11 may see a blank webpage when they click on the link for online banking. Users who experience this should simply reload/ refresh the page and it will appear correctly in their browser. Pressing ‘F5’ on your keyboard will refresh the page or alternatively you will see a circular arrow symbol in the address bar which will refresh the page. We are working to resolve this issue and hope to have it fixed soon.