Worried about your mortgage repayments? You may be worried about your ability to keep up with repayments on borrowings or other debts, while living on a reduced income. If this is the case, the best things you can do is talk to us now and make a plan. The best thing to do is get in contact with EBS. We are ready to work with you on a solution that will help you manage your finances through difficult times. It is very important not to ignore the early signs of financial difficulty. Some people panic or ignore the problem in the hope that it will go away or resolve itself but it is always best to face the problem head on.
But the sooner you sit down for a chat with us, the quicker we can help. We’ve outlined EBS’ Mortgage Arrears Resolution Process (MARP) here in four easy steps, to give you a clear picture of what to expect. If you’re worried about meeting your mortgage repayments, you can get in contact with our dedicated arrears support team on 1850 33 00 44. We’re ready to chat Monday-Thursday 9AM-8PM, Friday 9AM – 6PM, and Saturday 9AM – 1PM.
How Do I Contact the EBS Arrears Support Department?
The sooner you sit down for a chat with us, the quicker we can help.
We’ve outlined EBS’ Mortgage Arrears Resolution Process (MARP) here in four easy steps, to give you a clear picture of what to expect.
Step One: Communication
Step Two: Providing Financial Information
Documents you'll need to include with your completed SFS
(i) In all cases: 3 months most recent bank statements for all current accounts held by you. Your name, address and account number must be stated on at least one of the pages.
(ii) If you’re employed (PAYE): 3 most recent payslips.
(iii) If you’re self-employed: Revenue balancing statement (Notice of Assessment), and 6 months most recent business current account statements.
(iv) If you’re unemployed /a job seeker: 3 most recent social welfare receipts or confirmation of social welfare payments to be received.
Step Three: Assessing Your Situation
(ii) Your overall indebtedness.
(iii) The information provided in the SFS and other supporting documentation.
(iv) Your previous repayment history.
(v) Your current repayment capacity.
We’ll look at each of these areas to provide you with realistic and sustainable alternative repayment option on your mortgage, which brings us to the last and final step of the process; the best solution for you.
Step Four: Offering a Solution to Suit
Once we have gathered and assessed all the information relating to your financial circumstances, we will work with you to explore all possible options. We’ll do everything we can to agree alternative repayments that will help you stay in your home or, if this isn’t feasible, we’ll let you know the relevant next steps. Read below to learn the kind of solutions which might be considered.
(i) Interest Only
(ii) Fixed Repayment'
(iii) Extension of Loan Term
(iv) Capitalisation of the Arrears and Interest
(v) Changing the Type of the Mortgage
(vi) Split Mortgage
(i) Voluntary Surrender
(ii) Mortgage to Rent
(iii) Voluntary Sale of your Property
Want to find out more about these options? Check out our MARP information booklet here.
I’m Looking for Some Independent Advice
MABS offers free and confidential independent advice and assistance with managing your finances.
Their contact number is 0761 07 2000.
IMHO will provide free and independent professional advice if you are having difficulty meeting your mortgage repayments. Their contact number is 1890 623 624.
Stepchange Debt Charity is a free independent telephone advice service for people who are struggling with debt or mortgage repayments. You can Freephone them on 1800 937 435 (Monday - Friday 9AM – 5PM).