In 2021 we’re adding an extra layer of security known as Strong Customer Authentication (SCA) when you use your EBS debit card online. These changes will help fight fraud and make your online transactions even more secure.
When you’re shopping online, you’ll have to confirm that it is you using your card. You will be able to do this with the EBS CardManager app, using a push notification from the app. If you are a registered user of Your Accounts Online you can continue to access your EBS accounts using the existing EBS Authenticator app. However, when this change comes in to effect, to continue to shop online you will need to download the EBS CardManager app.
To get set up for SCA you will need to:
We’re also asking you to make sure we have the right mobile number for you. If we don’t you can update it by calling us on 0818 654 322 (+353 1 665 800 if calling from abroad) and selecting option 2. Opening hours are Monday to Friday 9:00 to 17:00 (excluding Bank Holidays).
SCA uses two factor authentication. This is a secure, digital way to confirm it’s you using the card online. It asks you for two of the following pieces of information that you set up in advance:
Something you know (for example personal access code (PAC), password)
Something you have (for example a phone / app, code)
Something you are (for example fingerprint, face recognition)
Using the EBS CardManager app to complete SCA in this way is the best way to make shopping online even more secure and reduce fraud.
In some cases, where websites are not yet set up for SCA, we will have to decline online purchases over a certain amount. You may not be able to shop online on certain websites if they are not yet ready for SCA. More details can be found on the Banking and Payments Federation Ireland (BPFI) website: www.mypsd2.ie.
Do I have to use SCA when shopping online with my card?
Yes, when shopping online with your EBS Debit Card you will need to use SCA to authenticate the transaction.
You can use the EBS CardManager app to authenticate your online card transactions.
What is SCA?
SCA stands for Strong Customer Authentication and is sometimes referred to as ‘Two Factor Authentication’. Under legislation, financial institutions must authenticate online card transactions using two out of three pieces of information:
1. Something you know
2. Something you have
3. Something you are
At EBS, you can do this with the CardManager app. This is similar to how our customers use SCA to log into Your Accounts Online. If you are a registered user of Your Accounts Online you can continue to access your EBS accounts using the existing EBS Authenticator app. When these changes come in to effect, to continue to shop online you will need to download the EBS CardManager app.
What do I need to do to get ready for SCA?
To get set up for SCA you will need to:
We’re also asking you to make sure we have the right mobile number for you. If you are unsure if we have the right mobile number for you please call us on 1850 65 43 21 (+353 1 665 800 if calling from abroad) and selecting option 2. Opening hours are Monday to Friday 9:00 to 17:00 (excluding Bank Holidays).
When do I need to set up SCA by?
Since 14 September 2019, SCA has been in use in our online banking services. Over 2021 it will be required for most online card transactions made with your EBS Debit card. You will need to set up SCA in order to continue to use your card securely online.
Why do you need my mobile phone number?
From early 2021 if you want to use your card online you may be asked to complete SCA. We will need to send you a text message with a code when setting up for SCA. If we don’t have the correct mobile number then you may not be able to use your card to shop online.
You can update your mobile number by calling us on 0818 654 322 (+353 1 665 800 if calling from abroad) and selecting option 2. Opening hours are Monday – Friday 9:00 to 17:00 (excluding Bank Holidays).
What if I don’t use a mobile phone?
To use your card online you'll need to be set up for SCA. To get set up for SCA you will need a device that can install an app from the Apple App Store or Google Play Store. If you do not have a smartphone you can use a smart device such as a tablet. However, you will also need a mobile phone to receive a one-time passcode when setting this app up. If you do not have a device or tablet you will not be able to complete SCA for your EBS Debit Card.
I live abroad, do I still have to do this?
Yes. To ensure you can continue to use your cards for transactions in the EEA you will need to be set up for SCA.
What happens if I get a new phone?
If you get a new smartphone or want to use a different device then all you need to do is download the app from the Apple App Store or Google Play Store and follow the steps to enrol the new device.
If you change your mobile phone number please let us know so that we can send the one-time passcode to the correct number.
I haven’t received the push notification to ask me to confirm the transaction – what do I do?
Don’t worry, if you aren’t receiving the notifications you can still approve the transaction. Just open the CardManager app on your device, enter your personal code and you will be able to see the transaction details.
Make sure your push notifications are turned on. If they are turned on you may not have received the notification due to a network issue.