Storm Emma Support

Many households and businesses have suffered damage as a result of Storm Emma. We are acutely aware of circumstances facing those affected and encourage you to contact us if you need financial support or advise.


Personal Customers

If you have experienced storm damage in your home you can avail of a range of mortgage supports tailored to your circumstances, which may include an option to pause principal repayments for up to six months in particular situations.

  • We have a dedicated response line to support you – number is 1890 242 425. Open Monday – Friday from 8am to 9pm and Saturdays 9am to 6pm.
  • A team of experienced advisors will be on hand to assist you and connect you to the relevant support where necessary.


EBS Insurance Customers:

EBS have a range of measures to assist you if you hold a home insurance policy with us.


If your home has been damaged by the storm, we have a team of dedicated advisors on hand to assist you. You may also be entitled to some of the following:

  • Emergency home assistance to help with any emergency repairs, like a burst pipe, broken roof tiles or an electrical problem. Our Emergency Helpline is 1800 779 999 (open 24/7)
  • Immediate payment for alternative accommodation if your house has been badly damaged and alternative accommodation is necessary in your circumstances.


For EBS home insurance customers, the number is 01-6133990. Line open Monday – Friday 9am to 5pm