Need to talk to us? Call 1850 654 321
You can contact us in a number of ways. Fill in the contact form or request a callback, find the relevant EBS phone number, or contact us at your local branch or our social media channels.
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We are currently experiencing a high volume of calls in relation to Strong Customer Authentication. We apologise if you have had a delay trying to get through to us and we appreciate your patience. To help further support our customers, we are also open on Saturday & Sunday 23rd & 24th November 2019 9am to 5pm, should you wish to phone us then. Contact us on 0818 300 089.
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What is SCA & how do I get set up for it?
SCA stands for Strong Customer Authentication and is sometimes referred to as ‘Two Factor Authentication’. Under European legislation Financial Institutions must introduce a new layer of customer authentication for online banking. Click here to find out all you need to know about SCA including how to get set up.
Do I have to use SCA?
Yes. In order to ensure minimal customer disruption, after 14 September customers can still access Your Accounts Online as usual and over the coming weeks we will continue to support EBS customers to transition to the new SCA service.
Common questions about transfers and payments
Need to transfer your money or pay a bill? You can do it all online.
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How do I move my money between my EBS accounts or to another account?
Owe your pal for that cinema ticket, or just need to save some extra cash this month? You can easily move your money between your own accounts or to an external account.
1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.
2. A panel box will appear at the top of the page.
3. There are 3 transaction types: ‘Move money’, ‘Pay a bill’, and ‘Pay a new beneficiary.’ The default selection is ‘Move money’ so you are all set.
4. Click on ‘From account’ and you can select the account from which the funds are moving.
5. Then, select ‘To account’ to choose the account where the funds will be moved to.
6. You then type in the amount you wish to move.
7. Click ‘Continue’ and the confirmation dialog box will appear on screen. Enter the requested digits of your PAC and click confirm to approve the transaction.
Handy Tip: the PAC may not be asked for in sequential order (for safety reasons, of course).
How do I pay a bill?
No one likes paying them bills. But at least it’s painless online. All you need to do is:
1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.
2. A panel box will appear at the top of the page.
3. There are 3 transaction types: ‘Move money’, ‘Pay a bill’, and ‘Pay a new beneficiary.’ The default selection is ‘Move money’ so change it to ‘Pay a bill’
4. Once you have selected your transaction type, you can click on ‘From account’ and you can select the account from which the funds are moving.
5. Then, click ‘To account’ to select the account where the funds will be moved to.
6. You then type in the amount you wish to move.
7. Click ‘Continue’ and the confirmation dialog box will appear on screen. Enter the requested digits of your PAC and click confirm to confirm the transaction.
Handy Tip: the PAC may not be asked for in sequential order (for safety reasons, of course).
How do I set up a new Bill or Payee?
Before you can transfer the money to another account, you’ll need to set them up as a beneficiary. Bill payments will be set up in real time but other accounts (payees) will take a little longer.
Setting up a new bill
1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.
2. A panel will appear at the top of the page.
3. There are 3 transaction types, move money, pay a bill and pay a new beneficiary. The default selection is ‘move money’, change this to ‘Pay a New Beneficiary’
4. You are now in the ‘Manage’ section (You will see that it has turned red in the top menu) and are given the option to create a new bill or beneficiary.
5. To set up a bill, select ‘ A New Bill’ at the top of the page
6. Then choose a company name from the dropdown list and enter your reference number and a nickname for the bill. Once you’ve done that click ‘Continue’.
7. The confirmation dialog box will pop up on your screen. Enter the requested digits from your PAC and click confirm.
8. If you have set up for SCA a push notification will sent to your paired device, click ‘confirm’ to authorise the bill set up and you are all done.
Setting up a new Payee
1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.
2. A panel will appear at the top of the page.
3. There are 3 transaction types, move money, pay a bill and pay a new beneficiary. The default selection is ‘move money’, change this to ‘Pay a New Beneficiary’
4. You are now in the ‘Manage’ section (You will see that it has turned red in the top menu) and are given the option to create a new bill or beneficiary.
5. To set up a new account, select ‘ A New Payee’ at the top of the page
6. Enter the required details and click continue.
7. The confirmation dialog box will pop up on your screen. Enter the requested digits from your PAC and click confirm.
8. If you have set up for SCA a push notification will sent to your paired device, click ‘confirm’ to authorise the new account set up. The payee will be displayed in your beneficiares by close of business on the next working day.
9. If you have not yet set up SCA take a note of the activation number and call customer services to activate the beneficiary.
How do I amend or remove a payee/bill?
No longer need a person on your account, or just need to edit a few details? You can do this in no time:
1. Click on ‘Manage’ in the navigation menu on the top right of the screen.
2. All your beneficiaries will be listed on the screen. As you move the mouse over each one of the options, ‘Pay, Amend, Delete’ will appear below the name of the beneficiary.
3. If you click ‘Amend’ the payee details will appear and you can amend or delete the details.
Common questions about registration
Need to set yourself up on our online banking system? It’ll make your money management (and your life) that bit easier. Here are all the most common questions about setting up your online access (we’re glad you asked).
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How do I register for online banking?
Online banking with EBS is a handy way to manage your money. All you need to do is fill out a form, send it to us by post, and we’ll get you set up.
1. The first step is to complete the application form. Click here to open the form. Please note before signing you need to confirm that you have read and accepted
(a) the terms and conditions of internet banking
(b) our data Protection Information and the
(c) EBS Privacy Policy.
If the second window doesn’t appear after you have clicked ‘print’ you may have to check your browser pop up settings as a pop up blocker will prevent the window opening.
2. Post the printed form to us here at EBS Internet Applications, and we’ll have you up and running as quick as we can (psst - the address can be found at the top of the form).
How long does it take before I have access to my accounts online?
It should take roughly one week for you to receive your new online banking codes. We’ll send you three key numbers which you can use to access your accounts online:
1. The first is your Customer ID, which you’ll receive by post. If you supplied us with an email you’ll receive it in your inbox too. You will need to enter this code every time you login to online banking.
2. The second number is your 6-digit one-time code, this will be sent by post and you use it to pair your smartphone or device with your online banking profile. Once you have paired your device you no longer need this code.
3. The third number is your PAC (Personal Access Code), which we’ll send to you separately by post. Whenever you login to EBS Online Banking you will be asked to enter 3 digits of your PAC.
How do I activate my PAC?
When you have received your PAC please phone our Internet Support Team on (+353 1 ) 6658075 between 9am and 5.30pm Monday to Friday and they will activate your PAC for you.
Can I change my Customer ID and /or my PAC?
We want to keep your account safe as can be, so for security reasons, you can’t change your customer ID or PAC to one of your choice (it’s for the best, honest).
I haven’t received my 6-digit one-time code?
If you haven’t received your one-time code please login to EBS Your Accounts online to check when it was posted and the address it was sent to. You can login by entering your CIF & PAC. Once you have logged in details of the status of your one-time code will be displayed on screen. Alternatively you can contact our internet support team on 01 6658075 between 9am and 5pm Monday to Friday.
My 6-digit one-time code has expired, what do I do?
No problem, simply login to online banking using your Customer ID and PAC and follow the steps to request a new code. Alternatively you can contact our internet support team and they will do it for you.
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How do I view my transactions online?
Just follow these simple steps:
1. When you login to Your Accounts Online, the first page that is displayed is 'My Accounts'. Here you’ll see a summary of all your internet registered accounts.
2. Transactions for the first account listed are displayed, you'll see that we've highlighted the account to make it a bit clearer.
3. The default date range is the last 40 days, to view older transactions simply change the dates using the filter on the right hand side, just above the ‘Print’ button.
4. You can hover over the list of accounts on the left hand side of the page, to view transactions for a different account. (if you have more than one, that is).
How do I filter my transactions?
Some transactions are just that bit more important than others. So, if you want to see the summary of just one transaction type or a small selection, you can view these separately.
1. Accounts are listed on the left hand side of the screen, beside the name of the account you will see an arrow head '>', click on this icon.
2. A flyout menu will appear.
3. Tick the box beside the transactions you want to look at.
4. If you change your mind you can just click on the box a 2nd time and the tick will disappear.
5. If you want to see all the transactions again all you need to do is remove the ticks and you are back to square one.
How do I use ‘Multiple accounts view’?
You can view up to three different accounts at a time – a handy feature to get a quick overview of your money. This feature allows you to view transactions from up to three different accounts, too (all in date order).
1. Simply click the ‘Enable Multiple Accounts view’ option, you'll see this below your list of accounts on the left hand side of the page. Select up to 3 accounts and the transactions will be listed on the screen.
2. You might notice that a column appears to the right – this indicates which account the transaction relates to.
Psst – if you decide you want to complete a transaction on an account, you will need to deselect ‘Multiple accounts view.’
Where can I see my account IBAN?
Need your IBAN? Select ‘Manage’ from the menu on the top right of your screen, your accounts will be listed. Click on the relevant account and the IBAN will be displayed on the screen.
How do I request an interest certificate?
You can also request an interest certificate to see how much you’ve built up or paid over time. Just follow these steps to view your online document:
1. Select ‘Manage’ from the menu on the top right of your screen. Then just choose the account in question.
2. Once you’ve selected this, you’ll see an option to ‘Request an interest certificate’, you can see your interest for a full year or you can specify a date range too. Now all you need to do is hit ‘Calculate’.
How do I add or remove an account from my online banking profile?
Easy as pie.
1. Go to ‘Manage’ in the navigation menu on the top right of the screen.
2. Then, click on ‘My Accounts’ in the left-hand menu.
3. Click on either ‘Add/ Remove Account from Online View’ as required.
4. Complete the form and hit submit. Done and dusted.
How do I update my email address?
Not happy with your email address? No worries – we’ve all been there! It can be changed in a tick.
Select ‘Manage’ from the menu on the top right of your screen and then select ‘Personal Details’ on the left menu. You will then be able to update your email to something more fitting, (or memorable). Phew.
I clicked on ‘Print’ but the document didn’t open?
This could be due to your Popup Settings. Popups are widely used for internet advertising, whereby a new browser window appears on your screen containing an ad. Web browsers allow you to block popups and this blocker will prevent the document you want to print from opening. When you select ‘print’ some browsers, like Chrome, will display a message in the address bar to tell you that popups are blocked on this webpage. If you click on the message it will allow you to change your setting for online banking. Alternatively you can change it in your browser settings.
Common questions about Daily Banking
I have a Query About My Current Account
Having issues with your daily or online banking? Read our top FAQs below to see if we can offer a solution.
I have an issue accessing my bank account
The best thing to do is contact customer care on 1850 654321. If you would like, we can arrange a call back for you below. The lines are open 9AM-5.30PM, Monday to Friday.
I need to transfer funds to my EBS Account
We have outlined how to transfer money electronically to your EBS account here. Please get in contact if you need any more info.
How do I set up a standing order?
We have outlined all details of this here – it is the same process as transferring money to your account.
Help! I’ve lost my EBS debit card
Uh-oh. Don’t worry - the quickest way to resolve this would be to ring our 24 HR emergency line. The contact number for a lost or stolen EBS debit card is 1850 654328.
How do I amend a standing order?
In order to amend a standing order we require a signed instruction to do so, signed by all parties on the account. This can be posted to 2 Burlington road Dublin 4, faxed to 01 874 7416 scanned and emailed to info@mail.ebs.ie or dropped into an EBS office.
I’m having issues with my EBS bank service while roaming
The quickest way to resolve this would be to get in touch with our service team. The international service team number is +353-1-6658000. They will need to speak to the account holder to confirm some details before accessing the account.
We are currently experiencing a high volume of calls in relation to Strong Customer Authentication. We apologise if you have had a delay trying to get through to us and we appreciate your patience. To help further support our customers, we are also open on Saturday & Sunday 23rd & 24th November 2019 9am to 5pm, should you wish to phone us then. Contact us on 0818 300 089.
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Where can I get the Authenticator App?
You can download the app from the Google Play store or the App Store. Click here.
Why do I have to install the EBS Authenticator App?
You will need to download the EBS Authenticator app to a smart device and set up Strong Customer Authentication (SCA) to access and use EBS online banking. In order to ensure minimal customer disruption, after 14 September customers can still access Your Accounts Online as usual and over the coming weeks we will continue to support EBS customers to transition to the new SCA service.
I don’t have a smart device or the app is not compatible with my phone, is there an alternative?
To use online banking you’ll need to have set up for SCA. The only way to do this is with the Authenticator App.
I’ve downloaded the App and entered my CIF & PAC. The next step is to enter a 6-digit code to pair my device. Where do I get this code?
If you don’t have your 6-digit one-time code please login to EBS Your Accounts online to check when it was posted and the address it was sent to. You can login by entering your CIF & PAC. Once you have logged in details of the status of your one-time code will be displayed on screen. Alternatively you can contact our internet support team on 01 6658075 between 9am and 5.30pm Monday to Friday. For more about the 6-digit code, click here.
I don't want to enable notifications on my mobile. What does this mean for me?
When installing the EBS Authenticator App you may be asked to enable notifications. Enabling notifications allows us to send you secure automated messages even when the app is not open, every time you log into Your Accounts Online. Responding to this automated message is the quickest and easiest way that you can confirm that it really is you logging into your account.
You are not required to enable push notifications for all apps on your phone. This app is only used to confirm that it really is you that is logging into your online banking profile and it will not be used to send marketing messages.
I have a personal and a work mobile phone. Can I pair both smartphones to my Your Accounts Online profile?
No it's not possible to have more than one device paired to your online banking profile.
My partner doesn’t have a smartphone. Can we both use my smartphone for SCA for online banking?
Unfortunately it’s not possible to have more than one Your Accounts Online profile paired with the same device.
I had set up my phone for SCA and now I've lost my phone - how do I see my accounts and use online banking?
The first thing you need to do is call EBS Direct on 353 1 6658075 and let them know you have lost your phone. Phone lines are open between 9am and 5.30pm Monday to Friday. One of our agents will be able to unpair your device from your online banking profile and request a new one-time code for you to pair a replacement device.
As we support our customers to transition to the new SCA service you can still access Your Accounts Online as usual without having a paired device.
I have set my smart device up for SCA but don’t have it with me, can I still login to Your Accounts Online?
Unfortunately not, as you don’t have your device you cannot complete authentication. This is to keep your account secure.
I’ve paired my device for SCA and see a button to ‘Generate OTP’. What is this?
This button allows you to generate a One-Time Passcode (OTP) to login to Your Accounts Online. If you have not enabled notifications, or your phone cannot be reached when you are logging in, then after entering your Customer ID and PAC, you will be prompted to generate an OTP in the EBS Authenticator App. Simply enter the OTP in the field provided in your browser and click Continue to complete authentication and login to online banking.
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How do I get set up for Strong Customer Authentication (SCA)?
Under European legislation Financial Institutions must introduce a new layer of customer authentication for online banking. Click here to find out all you need to know about SCA including how to get set up.
Can I change my Customer ID and /or my PAC?
We want to keep your account safe as can be, so for security reasons, you can’t change your Customer ID or PAC to one of your choice (it’s for the best, honest).
I’ve forgotten my Personal Access Code (PAC) and/or Customer ID). What do I do?
Don’t worry, no need for panic stations. Just contact the EBS Internet Support team at (+353 1) 665 8075, who will sort you out.
You can also mail the team at info@mail.ebs.ie, or if you’re in the neighbourhood, pop into one of our local offices to request a new one.
How do I activate my PAC?
When you have received your PAC please phone our Internet Support Team on (+353 1) 6658075 between 9am and 5.30pm Monday to Friday and they will activate your PAC for you.
I have set my smart device up for SCA but don’t have it with me, can I still login to Your Accounts Online?
Unfortunately not, as you don’t have your device you cannot complete authentication. This is to keep your account secure.
I had set up my phone for SCA and now I've lost my phone - how do I see my accounts and use online banking?
The first thing you need to do is call EBS Direct and let them know you have lost your phone. Phone lines are open between 9am and 5.30pm Monday to Friday. One of our agents will be able to unpair your device from your online banking profile and request a new one-time code for you to pair a replacement device.
As we support our customers to transition to the new SCA service you can still access Your Accounts Online as usual without having a paired device.
I am having problems logging into Online Banking. What can I do?
Following recent changes to Your Accounts Online, some customers may be experiencing difficulties logging in. To help resolve this s we suggest you clear the full cache on your internet browser. This can be done within the settings of your internet browser or mobile device and we have included some step by step guides below, for some common browsers.
Chrome
1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More tools Clear browsing data.
4. At the top, choose ‘All Time’ as the time range.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.
Safari
1. Click on the Safari drop-down menu and select Preferences.
2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
3. Select the Develop drop-down menu. Click Empty Cache.
4. Note: You may want to also clear your browser history.
Chrome app (the default Android web browser)
1. Tap the three-dot dropdown menu on the top right-hand corner of the browser
2. Tap "History" on the dropdown menu.
3. Tap on “Clear Browsing Data…”
4. Tap on the “Advanced” tab
5. Choose “All Time”
6. Check "Cached images and files" and “Cookies and Site Data”
7. Tap "Clear Data" at the bottom of the page.
Safari for iPhone & iPad
1. Open Settings.
2. Swipe down and tap Safari.
3. Swipe down again and tap Clear History and Website Data, tap it once again to confirm.
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I am having problems logging into Online Banking. What can I do?
Following changes made to Your Accounts Online recently, some customers may be experiencing difficulties logging on. To help resolve these problems you may need to clear the full cache on your internet browser. This can be done within the settings of your internet browser or mobile device and we have included some step by step guides below, for some common browsers.
We apologise for any inconvenience this may be causing you.
Chrome
1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools Clear browsing data.
4. At the top, choose ‘All Time’ as the time range.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.
Safari
1. Click on the Safari drop-down menu and select Preferences.
2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
3. Select the Develop drop-down menu. Click Empty Cache.
4. Note: You may want to also clear your browser history.
Chrome app (the default Android web browser)
1. Tap the three-dot dropdown menu on the top right-hand corner of the browser
2. Tap "History" on the dropdown menu.
3. Tap on “Clear Browsing Data…”
4. Tap on the “Advanced” tab
5. Choose “All Time”
6. Check "Cached images and files" and “Cookies and Site Data”
7. Tap "Clear Data" at the bottom of the page.
Safari for iPhone & iPad
1. Open Settings.
2. Swipe down and tap Safari.
3. Swipe down again and tap Clear History and Website Data, tap it once again to confirm.
I’m having trouble accessing Your Accounts Online, what should I do?
We suggest the following-
Ensure JavaScript is enabled
JavaScript is a programming language that is run by most modern browsers. Online banking requires that JavaScript is enabled in your browser in order to use the site. Check your browser settings to ensure it is enabled.
Ensure ‘cookies’ are enabled
EBS uses cookies to enhance your browsing experience and to create a secure and effective website for our customer. Click here to find out more about the EBS Privacy and Cookies policy. You can check if cookies are enabled in your browser settings.
Check your cache is empty
Internet browsers try to do their part to speed up the loading process for webpages. The first time you visit a site, the browser will save pieces of the site to it’s ‘cache’. When you revisit the webpage the browser can then load the saved files much faster than it can pull fresh files from a server. These files in the cache may cause a conflict and deny you access to the site so if you are having trouble try emptying your cache.
Disable Add Ons.
Add Ons and plugins can sometimes interfere with your browsers functionality causing problems logging in. In some cases these must be disabled in order to login.
What internet browser and display settings are recommended for Online Banking?
EBS Your accounts online is designed to give you the best possible user experience across a range of popular browsers and operating systems. We recommend the latest versions of the following browsers.
Chrome
Firefox
IE
Safari
Other Settings
EBS recommends that your browser is enabled to support:
128 bit encryption
Cookies
Cascading Style Sheets (CSS) 2
Display Settings
EBS recommends that customers view Online Banking with a screen resolution of 1024 x 768, or higher, with 16 bits colour depth.
I clicked on ‘Print’ but the document didn’t open?
This could be due to your Popup Settings. Popups are widely used for internet advertising, whereby a new browser window appears on your screen containing an ad. Web browsers allow you to block popups and this blocker will prevent the document you want to print from opening. When you select ‘print’ some browsers, like Chrome, will display a message in the address bar to tell you that popups are blocked on this webpage. If you click on the message it will allow you to change your setting for online banking. Alternatively you can change it in your browser settings.
I clicked on ‘Online Banking’ on the EBS website and a blank page appeared in my browser, what should I do?
EBS Your accounts online is designed to give you the best possible user experience across a range of popular browsers and operating systems. We have tested the site across a multitude of browsers and noted that in some instances (dependant on browser settings) users of Internet Explorer 11 may see a blank webpage when they click on the link for online banking. Users who experience this should simply reload/ refresh the page and it will appear correctly in their browser. Pressing ‘F5’ on your keyboard will refresh the page or alternatively you will see a circular arrow symbol in the address bar which will refresh the page. We are working to resolve this issue and hope to have it fixed soon.