As our customer, your experience of our service is the measure of how well we are doing.
However, there are times when we might not get our service right first time or it falls short of what you expect. That’s when we welcome your feedback most.
When things go wrong as they sometimes do, tell us and we’ll do our best to fix them for you quickly and fairly. We will listen to you and do our best to solve your issue. You will be treated with respect; you will get updates, answers and decisions from us.