Fraud Prevention

At EBS, we understand how important the security and confidentiality of your information is to you.
Click on the headings below to find out how you can protect.

Fraud Prevention Measures

Please be aware that EBS has received a number of reports of a fraudulent 'request for information' e-mail. The email in circulation has the appearance of being sent from EBS d.a.c.

Any such emails requesting customers to 'verify' their account information are a scam.

'Request for Information' emails usually claim that it is necessary to "update", "verify" or "confirm" your customer account information and they urge people to click on a link from the email which takes them to a bogus or spoof website.

Please note that EBS will never contact you by email to ask you to enter your password or any other sensitive information by clicking on a link and visiting a web site.

What to do if you receive suspicious looking email?

  • Do not click any links
  • Do not open any attachments
  • Do not enter any of your personal details on the fraudulent email or on the fraudulent web site or pop-up.
  • Forward the email to and then delete the email.
  • Contact our Internet Support team on 0818 654 322 (option 3). Lines are open 9am - 5pm Monday to Friday.

FraudSMART - Your money Your control

Fraud can happen to anyone, at any time, and it can have serious consequences.

A campaign was launched to help raise awareness and combat incidents of fraud as part of the Financial Fraud Awareness Week, which ran from 9th to 15th October 2017.

This initiative is led by the Banking Payments Federation of Ireland (BPFI) and supported by the banking sector. As part of the campaign, research was carried out by the BPFI of which some key findings included:

79% of Irish adults have experienced some form of financial fraud, with the most common type being email scams (61%).

  • 79% of Irish adults have experienced some form of financial fraud, with the most common type being email scams (61%)
  • Nearly half (46%) know someone who has been affected by financial fraud
  • 4 in 10 people are concerned about financial fraud in their everyday lives
  • Common types of scams experienced by people are phone scams (39%), text or SMS scams (37%) and online scams (31%)

The BPFI have developed and launched a one stop shop website,, to educate, inform and keep current fraud information easily accessible, so that both businesses and consumers can prevent and protect against falling victim to scams”.
For more information, visit

Keeping your Phone & Tablet Secure

We will do our best to keep you secure, but there are some recommendations that we have when you are using Online Banking on your mobile. 

  • We recommend that you should not use online banking on any phone or tablet that has been jailbroken* (Apple products) or ‘rooted*’ (Android products). We cannot guarantee that your security will be intact when using devices that have been modified like this.

* A jailbroken or rooted device is one which has had its operating system (e.g. iOS or Android) modified with specialised software, usually to allow the installation of applications from unofficial app stores. This can weaken built-in security features and leave your device open to malware.

Anti-Virus Software

Anti-virus software protects your computer. It works by matching suspicious files on your computer against a database of known malicious code. In this regard, it is vital that you keep your anti-virus software up-to-date. Most anti-virus products will clear this malicious software from your computer.

If your computer is infected with a virus, anti-virus software should alert you to the infection. It's important to regularly update your anti-virus software and be aware of all new fraud developments and threats.

Updating Your Operating System

It is important that you keep your software up-to-date. New ways to attack computers are being developed daily by criminals. Software providers are constantly monitoring these new potential threats to their products. As such, they release regular updates to their products to counter any new security threat to their software. By keeping software up-to-date, you lower the potential risk faced from criminal attacks.

Use a Firewall

You can get further protection against harmful codes by using firewall software that prevents unauthorised access when you're on the Internet. A firewall is a program or hardware device that filters the information coming through the Internet connection into your PC.

Some operating systems come with a firewall built in. Otherwise, a software firewall can be installed on the computer in your home that has an Internet connection.

Counteract Threats

To counteract the threats posed by external fraudsters, EBS advises that you also keep in mind the points below which will help increase the security of your PC and personal information.

Do Keep your anti-virus software up-to-date DON’T disclose the full five digits of your Personal Access Code (PAC)
DO keep your operating system up-to-date DON'T open e-mail attachments from people you don't know
DO keep your browser up-to-date DON'T open e-mail attachments from people you know unless you know what's in the attachment
DO install a personal firewall on your computer DON'T share your passwords with anyone
DO make sure that, if you're sending sensitive personal information, your connection is secure. A closed padlock icon appears on the status bar and the URL will start with https:// rather than http:// DON'T click on links sent in a text message
DO make sure the security settings on your Web browser are at an adequate standard DON’T click on a link or open an attachment to log in to EBS Online Banking as these can lead to fraudulent sites
DO use secure passwords to protect access to your system. Passwords should be changed regularly DON’T use a computer that you do not trust to log in to your Internet Banking
DO frequently make and check back-up copies of your data and store them in a safe place AVOID logging into your EBS account over unsecured public Wi-Fi networks. This is considered best practice when carrying out sensitive tasks such as online banking or shopping