When you visit our website and/or our Apps we collect information relating to your interactions through these online channels.
In some cases the information we collect will be anonymous and it will simply tell us what pages have received the most activity and are of particular interest to our customers in general.
We will always let you know how we intend to use your information before collecting it, so that you can decide whether or not you wish to provide that information.
We may collect and process information about you such as:
- What pages you have viewed;
- Certain interactions you have had on those pages;
- The number of times you may have visited a particular page; and/or
- The amount of time you may have spent on certain pages.
This information enables us to provide you with a more efficient and effective customer service by developing a wider understanding and appreciation of our customer base. Where we have identified you specifically we can offer you a more bespoke user experience and assist you with any customer service issues you may have experienced or may be experiencing.
To use your information lawfully, we rely on one or more of the following legal bases:
- performance of a contract;
- legal obligation;
- protecting the vital interests of you or others;
- public interest;
- our legitimate interests; and
- your consent.
To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it. We may also gather information about you from third parties to help us meet our obligations. If you do not provide the information we need, or help us keep it up to date, we may not be able to provide you with our products and services.
Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, post, email, text or through other digital media. When we use sensitive personal information about you, such as medical or biometric data, we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.
Telephone calls may be monitored or recorded to ensure that we carry out your instructions correctly and to help improve the quality of our service and in the interests of security.