Emergency Home Assistance

Emergency Home Assistance

There’s no place like your home and we’re dedicated to keeping it that way. If you have a sudden situation like a water leak or you’re locked out, EBS are now here 24 hours a day, 7 days a week, 365 days a year to help prevent any further damage to your home. EBS are offering this market leading service to all home insurance customers as a standard benefit on their policy.

The main priority for when you’re dealing with a home emergency should be your safety and preventing anything getting worse. That’s why there’s a dedicated service available for you, just call 1800 77 99 99 for Emergency Home Assistance anytime.

Key Benefits

  • Cover the cost of the call out, labour & materials (up to €300 per incident, four times per year)*
  • Aim to have a certified tradesperson with you in 90 minutes
  • Available 24 hours a day, 7 days a week, 365 days a year
  • No excess (this is not a claim so you don’t pay an excess)
  • No affect on your No Claims Bonus

* Please note: We will only cover the cost of repairs that have been authorised through our emergency helpline. Damage as a result of wear and tear is not covered.

How Can We Help?

Emergencies happen when you least expect them, on weekends, during holidays or in the middle of the night so remember you can use this service day or night for emergencies like the following:
Water Leak
Water moves fast but so do we! We cover emergencies, inside your home, such as burst pipes, blocked drains, damaged water tanks or leaking radiators
Locked Out
We will get a locksmith to your home to cover theft, loss or damage to your lock and keys so you can get back in safely
Broken Window or Glass
Broken glass in outside windows or doors which makes your home unsafe
Heating or Electricity Breakdown
If your heating system or electricity supply breaks down unexpectedly we can help provide assistance to restore your heat and/or electricity


We won’t forget about you after the emergency repairs are carried out, we provide the following aftercare services to support and help you through it.

  • Overnight accommodation with transport for 4 people**
  • Transport and storage of your furniture for up to 7 days (up to 50km)***
  • Pass on urgent messages to family at home or abroad


View the Emergency Home Assistance Terms & Conditions for full details of this cover.

** Subject to a maximum of €50 per person, up to a total of €200 for any one incident. Only applicable if we deem your home uninhabitable.

*** Subject to a maximum of €200 for any one incident. Only applicable if contents need to be removed for security reasons

Important / Regulatory Notice

EBS Home Insurance is brought to you by EBS d.a.c and is solely underwritten by Allianz p.l.c.


Standard acceptance criteria, terms and conditions apply. A policy document including the full terms and conditions of EBS Home Insurance is available on request. Allianz p.l.c is regulated by the Central Bank of Ireland.