Fraud is a crime. It’s where someone gets money or property from someone else by deceiving them. Fraudsters use isolation, fear, confusion and misdirection. They may make you feel that you do not have a say but you should never feel like you can’t have a say in your affairs.
If you think you have been a victim of fraud or have noticed any unusual activity on your account you should contact us immediately. You can take steps to protect yourself from fraud by doing the following:
- Stay in control. Take your time. If you are rushed, you may make a decision you will regret
- Be alert to unexpected or
unsolicited emails, telephone calls or texts. Take your time to check that the
person is who they say they are
- Never give anyone details
such as your full banking passwords, PIN, codes or login details.
We will never ask customers
to provide their EBS Online Banking Personal Access Code (PAC) through email or
links in an email. Also, we will never ask for EBS debit card details
through email or links in an email.