If you are acting for someone under an Enduring Power of Attorney or Ward of Court please bring the authority to your local Office.
If the Enduring Power of Attorney has not yet been enacted, you may need to do this. You should speak to your solicitor about this.
During 2023, a new legal framework called the Assisted Decision-Making Act is being introduced which will provide further options.
For further information on the Assisted Decision-Making Act, please visit the Decision Support Service website: www.mhcirl.ie/DSS or click on the below guides:
Citizen's information ADMA
About the Decision Support Service
If you are caring for an Ulster Bank or KBC customer who can no longer make decisions, and you need more time to put arrangements in place, please contact your existing bank on their vulnerable customer helpline:
Ulster Bank: 1800 656001
KBC: 1800 804472
We understand how difficult this situation can be so your bank will work with you to support you to move bank.