In order to ensure a consistent level of protection for consumers, the Consumer Protection Code was introduced in 2006. The Consumer Protection Code has since been updated and this revised Consumer Protection Code is effective from 1st January 2012.
A copy of this Code is available here.
What can you do if you are experiencing Financial Difficulties?
• Contact your Relationship Manager or email us at email@example.com.
• Take a close look at your financial situation.
• Get some independent advice from MABS (Money Advice and Budgeting Service). To contact MABS, phone their lo-call number 0818 072 000 or visit their website on www.mabs.ie.
The Booklet attached sets out clear guidelines for both borrowers and for EBS in relation to dealing with Consumers who are currently experiencing financial difficulty, or feel they may have difficulty making their loan repayments in the future. These guidelines apply to Personal Consumers as defined in the code.
Information Guide for Commercial Consumers in Financial Difficulty
Please note, in the event of arrears management progressing, and where legal proceedings commence, a customer will incur legal costs, up to approximately €4,500 per property.
Where customers are deemed 'not cooperating', additional fees and charged may apply. The leaflet below contains a breakdown of these.
Commercial & Buy to Let Fees and Charges