Common questions about Daily Banking

I have a Query About My Current Account
Having issues with your daily or online banking? Read our top FAQs below to see if we can offer a solution.

I have an issue accessing my bank account
The best thing to do is contact customer care on 1850 654321. If you would like, we can arrange a call back for you below. The lines are open 9AM-5.30PM, Monday to Friday. 

I need to transfer funds to my EBS Account
We have outlined how to transfer money electronically to your EBS account here. Please get in contact if you need any more info.

How do I set up a standing order?
We have outlined all details of this here – it is the same process as transferring money to your account.

Help! I’ve lost my EBS debit card
Uh-oh. Don’t worry - the quickest way to resolve this would be to ring our 24 HR emergency line. The contact number for a lost or stolen EBS debit card is 1850 654328.

How do I amend a standing order?
In order to amend a standing order we require a signed instruction to do so, signed by all parties on the account. This can be posted to 2 Burlington road Dublin 4, faxed to 01 874 7416 scanned and emailed to info@mail.ebs.ie or dropped into an EBS office.

I’m having issues with my EBS bank service while roaming
The quickest way to resolve this would be to get in touch with our service team. The international service team number is +353-1-6658000.  They will need to speak to the account holder to confirm some details before accessing the account.