Common questions about login

How do I login to the new Online Banking service?
If you’re already a registered user of EBS Your Accounts Online then don’t worry, there’s no need to register again, you can login using your existing Customer ID and PAC.

There is one small change to how you login, you’ll now be asked for the last 4 digits of your telephone number. At EBS we like to keep things simple so you can use any of the three telephone numbers that you have registered with us. If it’s been a while since you registered (or updated your details) and you aren’t sure which telephone numbers you gave us then just give us a buzz on (+353 1) 665 8075 and we’ll be happy to help.

I have a mobile phone and a landline, what telephone number do I use to login? 

Good news, you can use either. To keep things simple you can enter the last 4 digits of any telephone number you have registered with us (you can have up to 3). If it’s been a while since you registered with us and you aren’t sure of the number you provided then just give us a buzz on (+353 1) 665 8075 and we’ll be happy to refresh your memory

How long does it take before I have access to my accounts online?
Hang on to your hat; it should take roughly one week for you to receive your new online banking codes (i.e. from the date you posted the completed form). We’ll send you two key numbers which you can use to access your accounts online:

  1. The first is your Customer ID, which you’ll receive by post. If you supplied us with an email you’ll receive it in your inbox too.
  2. The second magic number is your PAC code (Personal Access Code), which we’ll send to you separately by post.

Can I change my Customer ID and /or my PAC?
We want to keep your account safe as can be, so for security reasons, you can’t change your customer ID or PAC to one of your choice (it’s for the best, honest).

I’ve forgotten my Personal Access Code (PAC) and/or Registration Number (oops). What do I do?
Don’t worry, no need for panic stations. Just contact the EBS Internet Support team at (+353 1) 665 8075, who will sort you out with a new code.

You can also mail the team at info@mail.ebs.ie, or if you’re in the neighbourhood, pop into one of our local offices to request a new one.

I clicked on ‘Online Banking’ on the EBS website and a blank page appeared in my browser, what should I do?
EBS Your accounts online is designed to give you the best possible user experience across a range of popular browsers and operating systems. We have tested the site across a multitude of browsers and noted that in some instances (dependant on browser settings) users of Internet Explorer 11 may see a blank webpage when they click on the link for online banking. Users who experience this should simply reload/ refresh the page and it will appear correctly in their browser. Pressing ‘F5’ on your keyboard will refresh the page or alternatively you will see a circular arrow symbol in the address bar which will refresh the page. We are working to resolve this issue and hope to have it fixed soon.