Common questions about transfers and payments

Need to transfer your money or pay a bill? You can do it all online.

How do I move my money between my EBS accounts or to another account?

Owe your pal for that cinema ticket, or just need to save some extra cash this month? You can easily move your money between your own accounts or to an external account.

1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.

2. A panel box will appear at the top of the page.

3. There are 3 transaction types: ‘Move money’, ‘Pay a bill’, and ‘Pay a new beneficiary.’ The default selection is ‘Move money’ so you are all set.

4. Click on ‘From account’ and you can select the account from which the funds are moving.

5. Then, select ‘To account’ to choose the account where the funds will be moved to.

6. You then type in the amount you wish to move.

7. Click ‘Continue’ and the confirmation dialog box will appear on screen. Enter the requested digits of your PAC and click confirm to approve the transaction.

Handy Tip: the PAC may not be asked for in sequential order (for safety reasons, of course).

How do I pay a bill?

No one likes paying them bills. But at least it’s painless online. All you need to do is:

1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.

2. A panel box will appear at the top of the page.

3. There are 3 transaction types: ‘Move money’, ‘Pay a bill’, and ‘Pay a new beneficiary.’ The default selection is ‘Move money’ so change it to ‘Pay a bill’

4. Once you have selected your transaction type, you can click on ‘From account’ and you can select the account from which the funds are moving.

5. Then, click ‘To account’ to select the account where the funds will be moved to.

6. You then type in the amount you wish to move.

7. Click ‘Continue’ and the confirmation dialog box will appear on screen. Enter the requested digits of your PAC and click confirm to confirm the transaction.

Handy Tip: the PAC may not be asked for in sequential order (for safety reasons, of course).

How do I set up a new Bill or Payee?

Before you can transfer the money to another account, you’ll need to set them up as a beneficiary. Bill payments will be set up in real time but other accounts (payees) will take a little longer.

Setting up a new bill

1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.

2. A panel will appear at the top of the page.

3. There are 3 transaction types, move money, pay a bill and pay a new beneficiary. The default selection is ‘move money’, change this to ‘Pay a New Beneficiary’

4. You are now in the ‘Manage’ section (You will see that it has turned red in the top menu) and are given the option to create a new bill or beneficiary.

5. To set up a bill, select ‘ A New Bill’ at the top of the page

6. Then choose a company name from the dropdown list and enter your reference number and a nickname for the bill. Once you’ve done that click ‘Continue’.

7. The confirmation dialog box will pop up on your screen. Enter the requested digits from your PAC and click confirm.

8. If you have set up for SCA a push notification will sent to your paired device, click ‘confirm’ to authorise the bill set up and you are all done.

Setting up a new Payee

1. Click on ‘I Want to’ in the navigation menu on the top right of the screen.

2. A panel will appear at the top of the page.

3. There are 3 transaction types, move money, pay a bill and pay a new beneficiary. The default selection is ‘move money’, change this to ‘Pay a New Beneficiary’

4. You are now in the ‘Manage’ section (You will see that it has turned red in the top menu) and are given the option to create a new bill or beneficiary.

5. To set up a new account, select ‘ A New Payee’ at the top of the page

6. Enter the required details and click continue.

7. The confirmation dialog box will pop up on your screen. Enter the requested digits from your PAC and click confirm.

8. If you have set up for SCA a push notification will sent to your paired device, click ‘confirm’ to authorise the new account set up. The payee will be displayed in your beneficiares by close of business on the next working day.

9. If you have not yet set up SCA take a note of the activation number and call customer services to activate the beneficiary.

How do I amend or remove a payee/bill?

No longer need a person on your account, or just need to edit a few details? You can do this in no time:

1. Click on ‘Manage’ in the navigation menu on the top right of the screen.

2. All your beneficiaries will be listed on the screen. As you move the mouse over each one of the options, ‘Pay, Amend, Delete’ will appear below the name of the beneficiary.

3. If you click ‘Amend’ the payee details will appear and you can amend or delete the details.