How do I view my transactions online?
Just follow these simple steps:
How do I filter my transactions?
Some transactions are just that bit more important than others. So, if you want to see the summary of just one transaction type or a small selection, you can view these separately.
How do I use ‘Multiple accounts view’?
You can view up to three different accounts at a time – a handy feature to get a quick overview of your money. This feature allows you to view transactions from up to three different accounts, too (all in date order).
Psst – if you decide you want to complete a transaction on an account, you will need to deselect ‘Multiple accounts view.’
Where can I see my account IBAN?
Need your IBAN? Select ‘Manage’ from the menu on the top right of your screen, your accounts will be listed. Click on the relevant account and the IBAN will be displayed on the screen.
How do I request an interest certificate?
You can also request an interest certificate to see how much you’ve built up or paid over time. Just follow these steps to view your online document:
How do I add or remove an account from my online banking profile?
Easy as pie.
How do I update my email address?
Not happy with your email address? No worries – we’ve all been there! It can be changed in a tick.
Select ‘Manage’ from the menu on the top right of your screen and then select ‘Personal Details’ on the left menu. You will then be able to update your email to something more fitting, (or memorable). Phew.
I clicked on ‘Print’ but the document didn’t open?
This could be due to your Popup Settings. Popups are widely used for internet advertising, whereby a new browser window appears on your screen containing an ad. Web browsers allow you to block popups and this blocker will prevent the document you want to print from opening. When you select ‘print’ some browsers, like Chrome, will display a message in the address bar to tell you that popups are blocked on this webpage. If you click on the message it will allow you to change your setting for online banking. Alternatively you can change it in your browser settings.