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• After you’ve talked to our team, we will ask you to complete a Standard Financial Statement (SFS) (PDF,  24 pages, 1,800KB), which is an industry-wide document created by the Central Bank of Ireland. It might sound intimidating, but don’t worry; this is simply a detailed form that allows you to outline your current financial circumstances.
• This will give us (and you) a clearly defined picture of your situation, in addition to assisting us in providing a sustainable solution.
• You will find that the Central Bank of Ireland website has a helpful guide to completing a Standard Financial Statement called Mortgage Arrears Completing a Standard Financial Statement (PDF, 24 pages, 1,055KB). You can also visit our Standard Financial Statement section below which will provide guidance, through a series of videos, and brings you through the various sections of the form. 
• If you are worried about going into financial difficulty (but haven’t missed a payment just yet), the completed SFS should be sent to your local EBS office.
• However, if you are already in arrears, the SFS should be sent directly to the Arrears Support Unit (ASU) at the address provided above. We’ll also need documentation to support the information in the SFS, therefore we’ve created a useful list below of all documents needed (it's important to know that these documents should be provided for each party to the mortgage account).
• Your completed SFS form, together with supporting documentation, should be sent to the EBS within 20 days of contacting us. 

Documents you'll need to include with your completed SFS is outlined in the SFS

We will use the information you have given us to search and to share information with credit reference agencies and/or credit registers, such as the Central Credit Register, to help with applications for credit and for ongoing credit review. The credit reference agencies will hold this information on a database and it may be accessed by other financial institutions.

In order to complete the credit search please provide evidence of your Personal Public Service Number (PPSN). This will be required for each borrower.

If we do not have any of the above supporting documents it will slow down the assessment of your SFS.

We know every situation is different, so we’ll take all your information into account and assess your individual circumstances. This involves reviewing the information provided by you in the SFS and asking any questions about the information provided in the meantime. We’ll consider your individual case carefully, based on the following:

         (i) Your personal circumstances.

         (ii) Your overall indebtedness.

         (iii) The information provided in the SFS and other supporting documentation.

         (iv) Your previous repayment history.

          (v) Your current repayment capacity.

We’ll look at each of these areas to provide you with realistic and sustainable alternative repayment option on your mortgage, which brings us to the last and final step of the process; the best solution for you.

Once we have gathered and assessed all the information relating to your financial circumstances, we will work with you to explore all possible options. We’ll do everything we can to agree alternative repayments that will help you stay in your home or, if this isn’t feasible, we’ll let you know the relevant next steps. Read below to learn the kind of solutions which might be considered.

Solutions that will help me keep my home

(i) Interest Only

(ii) Fixed Repayment'

(iii) Extension of Loan Term

(iv) Capitalisation of the Arrears and Interest

(v) Changing the Type of the Mortgage

(vi) Deferred Interest Scheme

(vii) Split Mortgage

(viii) Low fixed Interest Rate

(ix) Positive Equity Solution

What other options are available?

(i) Voluntary Surrender

(ii) Mortgage to Rent

(iii) Voluntary Sale of your Property

(iv) Negative Equity Trade

Want to find out more about these options? Check out our MARP (PDF, 24 pages, 295KB) information booklet here.