If you’ve already missed a payment you may have received a call, letter, text or email from us. Don’t ignore the situation - arrears tend to get worse if you do nothing. The best thing you can do is to pay back the missed payments as soon as you can. While you are in arrears your credit rating may be affected which means it may be more difficult for you to get a loan in the future.
Often a good way to do this is to set up a direct debit if you haven’t one already. When you pay by direct debit you know your payments will be made on the same day every month, so you don’t have the hassle of calling into the branch.
If you can’t clear the arrears on your mortgage you should call us as soon as you can. We’ll let you know what you need to do next. You may need to fill out a Standard Financial Statement (SFS). The SFS is a detailed form which lists all your income and expenses and helps us decide if we can offer you an alternative repayment arrangement. We won’t know which arrangement we can offer you unless we have a completed SFS and any other documents we ask you for such as bank statements. Click here to find out more about the SFS. You can also find some helpful information on our FAQ page.