Additional Support for our Customers

If you or someone you care for needs support

There are those times in life when we’re less able to cope with the everyday things

Banking is for everyone, so we want to make sure you can look after your money even during those times when you find it more difficult.

If you find it hard to get around or have an accessibility need, if you or a family member are living with dementia or if you feel vulnerable around money, we can help.

Contact Helpline

Additional Support Helpline: 0818300107
Lines open Monday - Friday 9am - 5pm

Need Extra Help moving your Account

We can help if you need support to move your account.

Find out more

Arriving in Ireland from Ukraine

What you need to open a bank account.

Find out more


Inclusive access to Banking.

Find out more

Financial Abuse

You can ask us for help.

Find out more

Living with Dementia

We can help make banking easier and more accessible for those living with dementia.

Find out more

JAM Card Friendly Banking

EBS is a JAM ‘Just a Minute’ Friendly Bank.

Find out more