As well as home improvements, the equity in your home can be used for:
It might sound complicated but our Mortgage Masters have done this hundreds of times and are here to help you through the journey.
Ask them to call you back here, and start the conversation today.
Budget, Budget, Budget
Know what you have to spend and be realistic with your budget. Think about including a contingency of 10% of the total cost as we all know surprises can arise once the work gets underway.
Qualifications are key
There are a lot of tricky building regulations so getting certified professionals on board to design, build and supervise your work ensures these are met. When picking an architect or builder, ask friends, family and colleagues for recommendations and check out their work.
Check out government grants
Everyone loves to save a little money so look into grants to see if they’re are available for the type of work you’re planning. This could help save you money on installation costs and reduce energy bills over time. The Sustainable Energy Association of Ireland (SEAI) is a good source of information.
Don’t forget planning permission
Check with your architect to see if you’ll need planning permission. If you do, you’ll need both the full and final planning approval for the ‘grant of permission’ before starting the work and getting a formal loan offer from us. We will need to see the letter you received that lists any conditions to the planning.
If we give you the loan in stages we will ask you for certain documents for the build so we can release the next payment. Your architect, engineer or building surveyor will help you complete these documents. They are familiar with this process and your EBS Mortgage Master will always be on hand to help.
Ask your local Mortgage Master to call you back here and start the conversation today.
If your account was affected, we will have written to you.
We have a team of staff who are available to help you. Please ring our helpline team using the contact details contained in your letter.
Yes. You will need to confirm in writing (through the approved “Third Party Advisor” form) that we can liaise with the advisor in relation to the Tracker Mortgage Examination. You can find this form here or you can contact our helpline team to request it.
What can I do with my cheque?
You can lodge your cheque. Lodging it will not affect your right to appeal, to complain to us, or to the Financial Services and Pensions Ombudsman and/or pursue this matter through the Courts. You are not required to apply any of your redress and compensation payment against your mortgage account.
Why did I receive a payment instruction form instead of a cheque?
A payment instruction form is most frequently issued where there are multiple parties to a loan living at different addresses. We need you to complete this form so that we know how you would like us to split your payment.
Personal representatives of deceased borrowers
Where we were aware of the personal representative of a deceased borrower we also sent them a letter along with a payment instruction form. Click here for more about the identification documents that personal representatives need to provide to us before the cheque will issue to them.
Do I have the right to appeal the redress and/or compensation?
Yes, you have the right to appeal the actions we have taken to correct our failure. You can submit your appeal within 12 months of the date on the letter in which we provided full details of the redress and compensation payment.
(i) What can I appeal?
You can appeal any aspect of redress and compensation within 12 months of the date on your letter in which we provided full details of your payment. Our decisions on the level of redress and compensation was based on the information available to us in our review of your account. As part of the appeals process you can include any additional material financial information which you would like to have considered.
(ii) Who will hear my appeal?
All appeals are heard by a fully independent appeals panel in accordance with the Terms of Reference and Procedural Rules of the appeals panel. For more details on the panel membership click here.
(iii) How do I begin an appeal?
Customers who received a letter providing detailed calculations of their redress and compensation payment can request an appeal application pack. To request this pack, please contact the helpline number provided in your letter. The pack will give you more details about the overall appeals process. Customers who decide to appeal will need to complete the appeal application pack and return it (together with any supporting documents relevant to their appeal) to the address set out in the form.