We have some FAQs to help you through uncertain times. These will be updated regularly with the latest information and guidance.
With the welfare of our customers and our staff a primary concern, we have implemented the following procedures into our offices around the country.
We thank you in advance for supporting these initiatives to protect one another.
Refunding Unpaid Charges for March and April
EBS is refunding any unpaid charges during the months of March and April 2020 on EBS MoneyManager and EBS Instant Access accounts.
Usually, €6.35 is charged for direct debits and €4.44 is charged for cheques, which cannot be paid due to insufficient funds in a customer’s account. However, in order to give our customers impacted by Covid-19 time to make alternative arrangements with the originators of direct debits (e.g. utility companies, suppliers etc.), and/or to apply for a payment holiday on their mortgage, we will refund these charges for March and April 2020.
The refunds will commence on 27th April 2020 and will continue to be applied until the end of April. Customers do not need to take any action to receive this refund as it will be applied to their account automatically.
We know that many of you are worried about being financially impacted by COVID-19. The EBS and Allianz aim is to continue to support you fairly and flexibly through this situation and we encourage you to contact us if you need advice or support.
If you are worried about your insurance payments, please call Allianz on 01-6133909 and they will be happy to assist you (Monday to Friday from 9 am – 5pm (excl. Bank Holidays).
We appreciate that some of you may be unable to get in touch with Allianz in advance of your policy renewal. Please be assured that should this happen, Allianz are happy to allow customers up to 28 days after the renewal date to arrange a payment.
Please click here for more information about how EBS & Allianz are supporting you through this period.
EBS Home Insurance is brought to you by EBS d.a.c. and is solely underwritten by Allianz p.l.c. Allianz p.l.c is regulated by the Central Bank of Ireland.